[Leaplist] Brighthouse or Embarq?

[Kerry Webb]

On Thursday 20 December 2007 09:02:59 am Jeff Iddings wrote:
> Wouldn't matter if we paid more. I've had constant problems with my
> BrightHouse service. The cable light goes out on the modem several times
> a day for just long enough to disrupt everything.
>
> When I tried to purchase BH Commercial Service, I was told by my sales
> person that it wouldn't make it any better, it's all the same lines and
> same technicians.
>
> http://heliosj.iddings.us/brighthouse_sucks
>
> Jeff
>
> Kyle Gonzales wrote:
> > With cheap service comes cheap tech support.
> >
> > On Dec 20, 2007 3:36 AM, John Simpson <jms1 at jms1.net> wrote:
> >> On 2007-12-18, at 1835, John Simpson wrote:
> >>> when i filled out their contact form to ask what had happened, their
> >>> answer was "We apologize, but we are unable to provide the
> >>> information that you have requested regarding the outage that
> >>> occurred this morning. We are sorry that we can not provide this
> >>> information."
> >>
> >> they've sent another reply... this time they admit that they're just
> >> tech support, that the network guys only told them that there WAS an
> >> outage and that it's now fixed, and that's all the information they
> >> have.
> >>
> >> my next two questions will be "why not just say that in the first
> >> place, instead of throwing a brick wall in my face?" and "why don't
> >> you pass my question along to the networking guys, so THEY can answer
> >> it?"
> >>
> >> customer service seems to be going downhill across the board these
> >> days...
> >>
> >>
> >> ----------------------------------------------------------------
> >>
> >> | John M. Simpson    ---   KG4ZOW   ---    Programmer At Large |
> >> | http://www.jms1.net/                         <jms1 at jms1.net> |
> >>
> >> ----------------------------------------------------------------
> >>
> >> | http://video.google.com/videoplay?docid=-1656880303867390173 |
> >>
> >> ----------------------------------------------------------------
> >>
> >>
> >>
> >>
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>
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By any chance do you have an xbox 360 or xbox live?  I have a neighbor that 
found out his xbox was contributing to his wireless outages because the xbox 
randomly switches channels across the 2.4 gigahertz range and was interfering 
with his connectivity.  Seems that there is a proprietary standard that MS is 
using in their xbox wireless adapter.

--Kerry
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