[Leaplist] Brighthouse or Embarq?

[Jeff Iddings]

I have a Sprint wireless card that I use as a backup, but I was PROMISED
... ASSURED... GUARANTEED... my service would get fixed. They
acknowledged the problem, made grand assurances, and it never came to
pass. I spent the better part of a year being patient and sticking it
out with them for this reason. Now when the going gets tough, the little
twerps call the lawyers and hide behind their "fine print" they're so
found of telling you doesn't exist.

After my investment in time and energy, I certain expect them to live up
to their end of the deal.

And the truth of the matter when their service is reliable (and it is at
my business location and my family's home)... it's far superior to
anything else I can get.

Jeff

Kyle Gonzales wrote:
> In that case, why are you still using their service?
> 
> On Dec 20, 2007 10:18 AM, Jeff Iddings <jeff at iddings.us> wrote:
>> With all due respect, I do not think my expectations are too high. If
>> you had my service, you'd be drinking an awful lot of coffee. And
>> "rebooting" the modem does not fix it. It comes back when it's damn well
>> good and ready.
>>
>> I fully understand the service will not be perfect. I provide telecom
>> services in my business, TRUST ME, I understand this more than I think
>> anyone could know. But it's a constant problem that makes the connection
>> truly unusable during the day -- and it effects multiple people,
>> including businesses around the corner. It's criminal to collect money
>> for a service you know to be extremely faulty.
>>
>> Jeff
>>
>> Kyle Gonzales wrote:
>>> To me, I believe the issue with the connections is that people have
>>> generally unrealistic expectations of reliability for these services.
>>> It would be easier and waste less energy for people who believe
>>> reliability is important to have redundant cheap connections.  Fast
>>> cable modem for primary, backup DSL (cheapest available) if they have
>>> an extended outage.  Another option is to buy a router which can use a
>>> EVDO card as a backup internet connection.  This would allow them to
>>> sustain connectivity using a backup that might be their main
>>> connection while traveling.  You can also just pop in the card if you
>>> are having a bad cable day and keep on working.
>>>
>>> If those options are too expensive, well, I would recommend that the
>>> next time the internet goes "out", you reboot the modem, and get
>>> another cup of coffee.  That is what I do. ;)
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> 
> 
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