[Leaplist] Brighthouse or Embarq?

[Kyle Gonzales]

On Dec 20, 2007 10:20 AM, Steve Litt <slitt at troubleshooters.com> wrote:
> On Thursday 20 December 2007 03:36, John Simpson wrote:
> > On 2007-12-18, at 1835, John Simpson wrote:
> > > when i filled out their contact form to ask what had happened, their
> > > answer was "We apologize, but we are unable to provide the
> > > information that you have requested regarding the outage that
> > > occurred this morning. We are sorry that we can not provide this
> > > information."
> >
> > they've sent another reply... this time they admit that they're just
> > tech support, that the network guys only told them that there WAS an
> > outage and that it's now fixed, and that's all the information they
> > have.
> >
> > my next two questions will be "why not just say that in the first
> > place, instead of throwing a brick wall in my face?" and "why don't
> > you pass my question along to the networking guys, so THEY can answer
> > it?"
> >
> > customer service seems to be going downhill across the board these
> > days...
>
> Given this new information, do you still think they're snooping on customers,
> or was it just incompetance?

It is entirely possible they were trying to snoop on their customers,
but were too incompetent to pull it off without screwing everything
up! ;)

-- 
Kyle Gonzales
kyle.gonzales at gmail.com
GPG Pub Key: 9C3FBD51

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