[Leaplist] Brighthouse or Embarq?

[Steve Litt]

On Thursday 20 December 2007 03:36, John Simpson wrote:
> On 2007-12-18, at 1835, John Simpson wrote:
> > when i filled out their contact form to ask what had happened, their
> > answer was "We apologize, but we are unable to provide the
> > information that you have requested regarding the outage that
> > occurred this morning. We are sorry that we can not provide this
> > information."
>
> they've sent another reply... this time they admit that they're just
> tech support, that the network guys only told them that there WAS an
> outage and that it's now fixed, and that's all the information they
> have.
>
> my next two questions will be "why not just say that in the first
> place, instead of throwing a brick wall in my face?" and "why don't
> you pass my question along to the networking guys, so THEY can answer
> it?"
>
> customer service seems to be going downhill across the board these
> days...

Given this new information, do you still think they're snooping on customers, 
or was it just incompetance?

SteveT