[Leaplist] Brighthouse or Embarq?

[Jeff Iddings]

Wouldn't matter if we paid more. I've had constant problems with my
BrightHouse service. The cable light goes out on the modem several times
a day for just long enough to disrupt everything.

When I tried to purchase BH Commercial Service, I was told by my sales
person that it wouldn't make it any better, it's all the same lines and
same technicians.

http://heliosj.iddings.us/brighthouse_sucks

Jeff

Kyle Gonzales wrote:
> With cheap service comes cheap tech support.
> 
> On Dec 20, 2007 3:36 AM, John Simpson <jms1 at jms1.net> wrote:
>> On 2007-12-18, at 1835, John Simpson wrote:
>>> when i filled out their contact form to ask what had happened, their
>>> answer was "We apologize, but we are unable to provide the
>>> information that you have requested regarding the outage that
>>> occurred this morning. We are sorry that we can not provide this
>>> information."
>> they've sent another reply... this time they admit that they're just
>> tech support, that the network guys only told them that there WAS an
>> outage and that it's now fixed, and that's all the information they
>> have.
>>
>> my next two questions will be "why not just say that in the first
>> place, instead of throwing a brick wall in my face?" and "why don't
>> you pass my question along to the networking guys, so THEY can answer
>> it?"
>>
>> customer service seems to be going downhill across the board these
>> days...
>>
>>
>> ----------------------------------------------------------------
>> | John M. Simpson    ---   KG4ZOW   ---    Programmer At Large |
>> | http://www.jms1.net/                         <jms1 at jms1.net> |
>> ----------------------------------------------------------------
>> | http://video.google.com/videoplay?docid=-1656880303867390173 |
>> ----------------------------------------------------------------
>>
>>
>>
>>
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> 
> 
>