[Leaplist] Brighthouse or Embarq?

[Kyle Gonzales]

With cheap service comes cheap tech support.

On Dec 20, 2007 3:36 AM, John Simpson <jms1 at jms1.net> wrote:
> On 2007-12-18, at 1835, John Simpson wrote:
> >
> > when i filled out their contact form to ask what had happened, their
> > answer was "We apologize, but we are unable to provide the
> > information that you have requested regarding the outage that
> > occurred this morning. We are sorry that we can not provide this
> > information."
>
> they've sent another reply... this time they admit that they're just
> tech support, that the network guys only told them that there WAS an
> outage and that it's now fixed, and that's all the information they
> have.
>
> my next two questions will be "why not just say that in the first
> place, instead of throwing a brick wall in my face?" and "why don't
> you pass my question along to the networking guys, so THEY can answer
> it?"
>
> customer service seems to be going downhill across the board these
> days...
>
>
> ----------------------------------------------------------------
> | John M. Simpson    ---   KG4ZOW   ---    Programmer At Large |
> | http://www.jms1.net/                         <jms1 at jms1.net> |
> ----------------------------------------------------------------
> | http://video.google.com/videoplay?docid=-1656880303867390173 |
> ----------------------------------------------------------------
>
>
>
>
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>



-- 
Kyle Gonzales
kyle.gonzales at gmail.com
GPG Pub Key: 9C3FBD51

Read My Tech Blog:
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