[Leaplist] Brighthouse or Embarq?

[John Simpson]

On 2007-12-18, at 1835, John Simpson wrote:
>
> when i filled out their contact form to ask what had happened, their  
> answer was "We apologize, but we are unable to provide the  
> information that you have requested regarding the outage that  
> occurred this morning. We are sorry that we can not provide this  
> information."

they've sent another reply... this time they admit that they're just  
tech support, that the network guys only told them that there WAS an  
outage and that it's now fixed, and that's all the information they  
have.

my next two questions will be "why not just say that in the first  
place, instead of throwing a brick wall in my face?" and "why don't  
you pass my question along to the networking guys, so THEY can answer  
it?"

customer service seems to be going downhill across the board these  
days...

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| John M. Simpson    ---   KG4ZOW   ---    Programmer At Large |
| http://www.jms1.net/                         <jms1 at jms1.net> |
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| http://video.google.com/videoplay?docid=-1656880303867390173 |
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